Do you know what customers want? Information, speed and experience

Do you know what customers want? Information, speed and experience

17/06/2020

Does it ever happened you’re looking for a product, you find the right online store but you can’t decide? The next step is to get in touch with the shop. As a shop owner you have several choices – let me help you to choose the best one!

Contact form

The easiest – and maybe the best option – is to use the form in “contact us” menu item – if exists… – you type your data, send the form and wait… maybe a lot.

E-mail

If the store has no contact form you can try to send an email – it’s an extra click from you to open your E-mail client or copy&paste to Gmail ….

Phone call

This sounds the worst option: limited to business hours, extra fee from the called side and requires a staff member to receive calls.

…and an alternate option

Easy to integrate, easy to use, easy to manage, not limited to business hours and free: Facebook Messenger bot

A Facebook Messenger bot is a chatbot that lives in Facebook Messenger, meaning it converses with some of the 1.3 billion people who use Facebook Messenger every month.

If you want to communicate with your customers, building a Facebook Messenger bot is a lot cheaper than building a mobile app – and there is a plenty of features coming with this platform:

  • 7/24 customer support without queue
  • Higher CTR than email campaigns
  • Help you to convert leads to customers
  • Help you to target existing customers with personalised offers

If you interested in to this fantastic opportunity to grow your business and boosts your sales get in touch with our team

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ITDWX Ltd.

Office hours: Mo-Fri 8:00 – 18:00 (GMT)

E-mail: andras.tokai@itdwx.co.uk

Phone +44 750 816 5402

Company Number 11813755
registered in England and Wales